FAQ

Frequently Asked Questions (FAQ)

Welcome to the Joulat FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you need further assistance, feel free to contact us.

General Questions

1. What types of products do you sell?
We specialize in small home supplies, including humidifiers, glass cleaners, and other essential items designed to enhance your living environment.

2. Where is Joulat located?
Joulat Ltd is located at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Ordering and Payment

3. How can I place an order?
You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and proceed to checkout.

4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure payment options.

Shipping and Delivery

5. What are your shipping times?

  • Handling Time: Orders will be processed within 1 to 3 business days after payment confirmation.
  • Delivery Time: Once shipped, delivery typically takes 3 to 7 business days.

6. Do you offer free shipping?
Yes! We offer free shipping on all products within the United Kingdom.

7. Do you ship internationally?
Currently, we only ship within the United Kingdom.

Returns and Exchanges

8. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return for various reasons, including receiving the wrong product, damage, or dissatisfaction. Please refer to our Return Policy for more details.

9. How can I exchange a product?
To exchange a product, please follow the return process and specify your desired exchange in your communication with us.

Customer Support

10. How can I contact you?
If you have any further questions or need assistance, feel free to contact us:

Thank you for choosing Joulat! We appreciate your business and are here to help you with any inquiries you may have.